Privacy Policy for The Getaway on Ranger Creek
Last updated: October 2, 2026
This policy covers our booking site, thegetawayon.holidayfuture.com, where you check availability and book a stay at The Getaway on Ranger Creek. It explains what information we collect here, during your stay, and what we do with it. We are a small, family-run property in Coalmont, Tennessee. We collect what we need to take your booking and host you, and we do not sell or rent your personal information.
Our main website, thegetawayon.com, has its own privacy policy at https://thegetawayon.com/privacy-policy/, which also covers the advertising tools used there.
WHO WE ARE
The Getaway on Ranger Creek is a glamping and cabin property on 18 acres in Coalmont, Tennessee, operated by The Getaway On LLC. When this policy says "we" or "us", it means us. This booking site runs on Hostaway, a vacation rental software company that processes reservations on our behalf. You can reach us about anything in this policy at bookings@thegetawayon.com or 931-288-4567.
WHEN YOU BOOK A STAY
To make a reservation, we collect your name, email address, phone number, the dates and number of guests, and your payment details. Card payments are processed by the booking platform's payment processor.
We use this information to:
- Confirm and manage your reservation
- Send you check-in details and our guest guidebook
- Answer your questions and communicate with you about your stay
- Process payments and any charges described in our Terms (https://thegetawayon.com/terms/)
- Find and prevent fraud
- Keep the records that tax and business law require
If you book through Airbnb, VRBO or Booking.com instead, that company's privacy policy covers what it collects, and it shares with us what we need to host you, such as your name, dates, number of guests and a way to contact you.
WHEN YOU BROWSE THIS BOOKING SITE
- Google Analytics tells us how people use this site, such as which pages they view and what devices they use. It uses cookies and reports to us in aggregate. We do not use it to identify you.
- Google Fonts supplies the typefaces on this site. Your browser requests them from Google, which receives your IP address.
- Hostaway uses performance and error-monitoring tools that record technical information, such as your browser, device and any errors a page runs into, to keep the booking system working.
- Like all websites, this site keeps standard log files. They record information such as your IP address, browser type, internet service provider, the date and time of your visit, and the pages you came from and went to. They are used to run and secure the site, not to identify you.
YOUR CHOICES ABOUT COOKIES
- You can block or delete cookies in your browser settings, although parts of the booking process may need them to work.
- You can opt out of Google Analytics with Google's browser add-on (https://tools.google.com/dlpage/gaoptout).
WHEN YOU EMAIL OR CALL US
If you contact us, we receive your name, your email address or phone number, the contents of your message and any attachments, and whatever else you choose to tell us. We use it to answer you and to arrange your stay.
WHILE YOU STAY WITH US: SECURITY CAMERAS
Your privacy matters. We use exterior security cameras for guest safety and property security. Coverage includes the driveway (2 cameras), the parking area (3 cameras), the rock walkways between parking and the units, parts of the grassy yard areas, the pond dam, the chicken coop, and the wooded area between the road and the metal barn (2 cameras). There is also a doorbell camera on the bathhouse porch, facing outward toward the walkway. Every camera stays active for your whole stay, but none of them record continuously. They record short clips only when they detect motion, and the bathhouse doorbell also records when someone presses the button. Audio recording is turned off on every camera within 50 feet of a rental unit. The cameras farther out do capture audio, and so does the bathhouse porch doorbell, so treat that porch as a place where you could be recorded.
No camera views the interior of any unit or of the bathhouse, whether through a door or window or in any other way. No camera is aimed at a deck or a fire pit area.
In short, the places where you'd expect privacy (inside your unit, inside the bathhouse, on your deck or patio, or around your fire pit area) do not have cameras. Public outdoor areas where anyone could see you walking or standing around (the grassy areas, walkways, parking area, driveway) do have cameras.
In addition to helping with safety and security of our property, our cameras also help us monitor predator activity so we can protect our ducks and chickens.
WHO WE SHARE INFORMATION WITH
We share personal information only with the services that help us run the business, and only what each one needs: Hostaway and its payment processor, our email provider, and Google Analytics as described above. We may also share information when the law requires it, or to protect our guests, our property or ourselves. We do not sell or rent your personal information to anyone.
HOW LONG WE KEEP IT
We keep reservation records for as long as tax and business law requires. Emails stay in our inbox until we no longer need them. Google keeps analytics data under its own retention settings.
YOUR RIGHTS
Wherever you live, you can ask us:
- What personal information we hold about you, and for a copy of it
- To correct information that is wrong or incomplete
- To delete your personal information
Email bookings@thegetawayon.com and we will answer within 30 days, at no charge. We may need to keep some records, such as past reservations, where the law requires it.
CHILDREN
This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you think your child has given us personal information, contact us and we will promptly remove it from our records.
SECURITY
This site runs over an encrypted connection (HTTPS), and we limit access to booking and guest information to the people who need it to host you. No website or service is perfectly secure, so we cannot promise absolute security, but we take reasonable care to protect what you share with us.
CHANGES TO THIS POLICY
If we change how we handle personal information, we will update this page and the date at the top.
CONTACT US
The Getaway on Ranger Creek
The Getaway On LLC
Coalmont, Tennessee
bookings@thegetawayon.com
931-288-4567
